Get in touch
Contact us
Questions about a booking, baggage or a refund? Send us a message and we will get back to you within one business day.
Our office
Nairobi, Kenya
Support hours
Every day, 06:00 - 22:00 EAT
Response time
We reply to every message within one business day.
Faster help
Have a booking already? Include your reference (for example FLAB12CD) and we can look it up straight away.
Before you write
Common questions
How do I pay for a booking?
Checkout uses M-Pesa. We send an STK push to the number you enter — approve it with your PIN and the booking confirms automatically.
Where do I find my booking reference?
Every booking gets a reference such as FLAB12CD. It is shown straight after payment and listed under My bookings.
Can I cancel a booking?
Yes — open an upcoming booking from My bookings and use Cancel booking. The seats are released immediately. For changes to dates or names, message us with your reference.
Do I need an account to book?
Yes. Signing in keeps your bookings, passengers and payment history together, and lets you cancel without contacting us.